Shopping Guide

Item

Built-to-order

The products are for sale while the stock lasts.
If you'd like to purchase a product which is currently out of the stock, it will be built-to-order and take about 70days (up to products). Once we confirm your order and payments.
Shipments may be delayed during busy season, Christmas, Year-end and New Year holidays.(It will take few more weeks than usual.)
Also may be delayed because of transportation situation and natural disaster too.

Attachment

Included in the package is a maker certificate and an exclusive case

Ring Size

Japanese size
*We strongly recommend you to make sure what your Japan size is.

How to care?

Avoid exposure: Contact with household chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur (e.g., mayonnaise, eggs, mustard, onions, latex, wool), will cause corrosion and tarnish. That is why it’s a good idea to remove silver jewelry when doing household chores. Direct sunlight also causes silver to tarnish, so be sure to take off your silver jewelry before you go swimming, sunbathing, taking a bath and especially when you take a hot spring.
Lotions, cosmetics, hair spray and hair products, and perfumes are also predicted the cause of damage of silver and will accelerate tarnishing. There’s a reason generations of women have been getting dressed with jewelry last, as a finishing touch.
Silver is soft and can become scratched easily. DO NOT USE CLEANERS .You can use a special silver cloth to polish your items, but a lint-free flannel, microfiber, or other soft nonabrasive cloth will do as well. Do not use paper towels or tissues to polish your jewelry as they contain fibers that can scratch the silver.
Unfortunately, silver is also pretty fragile compared to many more commonly used metals so please be gentle.
Do not try to pull it hard and twist.

Storage: As exposure to air tarnishes it, storing silver in airtight plastic bags with anti-tarnish strips is a great preventative measure. Just make sure you don’t store multiple jewelry pieces in the same bag: silver is a soft metal, so the individual pieces can scratch each other. Link or chain bracelets should be kept unclasped or unhooked to prevent scratching as well. If you can’t use plastic bags, try to make sure that the storage area has low humidity.

Settlement

Payment via PayPal

Payment date will be the day you order.
*If it is produced on order, you have to pay in advance.

Bank transfer for over 1million yen purchases

*Your order will be cancelled automatically after the payment deadline

Beneficiary Bank SUMITOMO MITSUI BANKING CORPORATION
SWIFT code / BIC code SMBC JP JT
Branch Name SETAGAYA BRANCH
Branch Adress 4-1-1, Taishido, Setagaya-ku, Tokyo
Beneficiary Account Number 788-5414377
Beneficiary Name Artpeace Inc.

Shipping

Products are shipping from Japan, so shipments may take some time. We will ship your package by EMS(Express Mail Service).
The shipments may be delayed during busy season, Christmas, Year-end and New Year holidays.(It will take few more weeks than usual.)
Also may be delayed because of transportation situation and natural disaster too.

[Track Your Package]
After an order has shipped, you can track your packages on the web site(please see the e-mail we sent when you ordered)
From Your orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

NOTES;
*You can see estimated shipping times for your region on the web site(please see the e-mail we sent when you ordered),
Please receive the package on the date as much as possible.
*International orders may be subject to customs clearance procedures that can cause delays in delivery.
To see estimated shipping times for your region, go to the web site.
If the carrier wasn’t able to make the delivery because there was no-one to receive it at the time or any other reasons, your package was taken to an area designated by the carrier. Please contact with the carrier(please check the delivery absence notice).
*In a case when the storage period in the local storage place of the goods is expired, they would turn back to our delivery center.
Please request re-delivery(※an extra delivery fee will be charged)

*Once you receive the package, please check it immediately.
*In case when you received the goods that are different from what you ordered or the product was damaged/broken,
Please log in the web system(please see the e-mail we sent when you ordered) and contact us.

*In case when the product was damaged/broken, please contact with the local carrier immediately that delivered the package and submit a damage report to them. 
If EMS(Express Mail Service) covers the damage, we will refund you the cost.

Customs duties
You may need to pay custom duty and consumption tax depending on your country's law and regulation.
Please pay to the delivery company when you have to pay it.
Please check with your local customs agency for details on estimated costs.

No returns & No exchanges

No returns & No exchanges

We do not accept returns, refund and exchanges.